jb99 Privacy Policy
Your privacy matters to us. This Privacy Policy explains in plain, formal English exactly what personal data jb99 collects from players across Bangladesh, how that data is used, who it may be shared with, and what rights you hold over your own information. We are committed to handling your data with integrity, transparency, and care.
- 1. Introduction
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. Purpose & Legal Basis
- 6. Data Sharing
- 7. Payment Data
- 8. Cookies & Tracking
- 9. Data Retention
- 10. Data Security
- 11. Your Rights
- 12. Children's Privacy
- 13. Marketing Communications
- 14. Third-Party Links
- 15. Policy Amendments
- 16. Contact & Complaints
This Privacy Policy applies to all personal data processed by jb99 in connection with the jb99 Platform at jb99.io. By registering an Account or continuing to use the Platform, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform.
1 Introduction
jb99 ("we", "us", "our", "the Platform") is an online betting and gaming platform serving players in Bangladesh. We operate the website accessible at jb99.io and all associated mobile-optimised interfaces. As part of delivering our services — which include cricket betting, live casino games, slot games, and related promotions — we necessarily collect and process certain categories of personal data about our registered players and website visitors.
This Privacy Policy sets out, in clear and formal English, the complete picture of how jb99 handles personal data. It covers what data we collect, the purposes for which we use it, the legal basis on which we rely, how long we keep it, who we share it with, and what rights you have as a data subject. We encourage all players, particularly those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities across Bangladesh, to read this Policy in full before registering an Account.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference into the overall framework governing your use of jb99.
2 Data Controller
For the purposes of this Privacy Policy, jb99 is the data controller responsible for the personal data of all registered players and website visitors. As data controller, jb99 determines the purposes for which personal data is collected and the means by which it is processed.
All data-related queries, requests, and complaints should be directed to the jb99 Data Protection contact as detailed in Section 16 of this Policy. jb99 is committed to responding to all legitimate data subject requests within a reasonable timeframe and in accordance with applicable data protection principles.
3 Data We Collect
jb99 collects the following categories of personal data in connection with the operation of the Platform:
| Data Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID (NID) number, passport number | Registration, KYC verification |
| Contact Data | Email address, Bangladeshi mobile number, residential address | Registration, Account settings |
| Financial Data | bKash / Nagad / Rocket mobile wallet numbers, bank account details, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, browser type, device type, operating system, screen resolution | Automatic collection via platform logs |
| Usage Data | Pages visited, games played, bet history, session duration, clickstream data | Automatic collection via analytics |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Customer support interactions |
| KYC Documents | Scanned copies of NID, passport, proof of address, selfie verification images | Identity and age verification |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, cooling-off period activation, session time logs | Account responsible gaming settings |
jb99 does not intentionally collect special category data (such as health information, biometric data for identification purposes, religious beliefs, or political opinions) unless strictly required for compliance purposes, in which case explicit consent will be sought.
4 How We Collect Data
jb99 collects personal data through the following channels and mechanisms:
- Direct collection: Data you provide when registering an Account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
- Automated technical collection: Data gathered automatically when you access the Platform, including IP addresses, device identifiers, browser cookies, and session activity logs.
- Payment processing partners: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank when you initiate deposits or withdrawals.
- KYC and identity verification partners: Identity confirmation results returned by third-party KYC service providers when you submit documents for Account verification.
- Fraud prevention and security services: Risk signals and device fingerprinting data provided by fraud detection partners to help us identify suspicious account activity.
- Game providers: Aggregated game-session data (bet amounts, game rounds played, RTP outcomes) provided by licensed game operators such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Spribe.
jb99 does not purchase personal data from data brokers or third-party marketing lists. All personal data we hold has been collected directly in the course of providing or improving the Platform's services.
5 Purpose & Legal Basis for Processing
jb99 processes personal data for the following defined purposes, each supported by a corresponding legal basis:
- Account creation and management: To register your Account, authenticate your identity, and maintain your player profile. Legal basis: performance of a contract between you and jb99.
- Age and identity verification (KYC): To confirm that you are at least 21 years of age and to verify your identity in accordance with anti-money-laundering (AML) compliance obligations. Legal basis: legal obligation and legitimate interest.
- Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank channels. Legal basis: performance of a contract.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and unauthorised access to Accounts. Legal basis: legitimate interest and legal obligation.
- Responsible gaming compliance: To monitor gaming behaviour for signs of problem gambling, enforce self-exclusion and deposit limit settings, and fulfil our duty of care to players. Legal basis: legal obligation and legitimate interest.
- Customer support: To respond to your queries, complaints, and requests via live chat or email. Legal basis: performance of a contract and legitimate interest.
- Platform analytics and improvement: To understand how players use the Platform, identify technical issues, and improve user experience. Legal basis: legitimate interest.
- Marketing communications: To send you promotional offers, bonus notifications, and Platform updates, where you have opted in to receive such communications. Legal basis: consent (which may be withdrawn at any time — see Section 13).
- Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce jb99's Terms & Conditions. Legal basis: legal obligation.
6 Data Sharing & Disclosure
jb99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your personal data with the following categories of recipients where necessary to operate the Platform and fulfil our obligations:
- Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — solely to process your deposit and withdrawal transactions.
- KYC and identity verification partners: Third-party identity verification services that process your KYC documents on jb99's behalf to confirm your age and identity.
- Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other licensed game studios, who receive the minimum data necessary to deliver game sessions and resolve disputes.
- Fraud prevention and AML service providers: Specialist third-party services that analyse transaction patterns and device data to identify and prevent financial crime and bonus abuse.
- IT infrastructure and hosting providers: Cloud infrastructure and server hosting partners who process data solely on jb99's behalf under strict data processing agreements.
- Legal and regulatory authorities: Competent courts, law enforcement agencies, or regulatory bodies where jb99 is legally compelled to disclose information or where disclosure is necessary to defend legal claims.
All third-party data processors engaged by jb99 are required to process personal data only on jb99's documented instructions, to maintain appropriate technical and organisational security measures, and to delete or return data upon termination of their engagement.
International Transfers: Some of jb99's service providers (particularly game content providers and KYC partners) may be located outside Bangladesh. Where data is transferred internationally, jb99 ensures that adequate contractual safeguards are in place to protect the data to a standard equivalent to that applied within Bangladesh.
7 Payment Data & Financial Privacy
jb99 takes the privacy of financial data with the highest level of seriousness. All payment transactions on the jb99 Platform are conducted in Bangladeshi Taka (৳ BDT) and processed via regulated payment channels including bKash, Nagad, Rocket, and Upay, as well as through selected Bangladeshi commercial banks.
jb99 does not store full payment card numbers, CVV codes, or mobile banking PINs on its own servers. Financial credentials entered during a payment transaction are processed exclusively by the payment service provider's own secure systems. jb99 retains only the transaction reference number, transaction amount, timestamp, and the masked identifier (e.g., the last four digits of a mobile wallet number) necessary to reconcile deposits and withdrawals with your Account.
- All payment data transmitted between your device and jb99's Platform is protected by SSL/TLS encryption.
- jb99 performs regular security audits of its payment integration architecture.
- Suspicious payment activity is flagged automatically and reviewed by jb99's compliance team.
- Withdrawals are only processed to payment instruments registered in your own name, consistent with our anti-money-laundering controls.
8 Cookies & Tracking Technologies
jb99 uses cookies and similar tracking technologies on the Platform to deliver core functionality, measure Platform performance, and (where you have consented) personalise your experience. The following categories of cookies are used:
- Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during an active session. These cookies cannot be disabled without impairing Platform functionality.
- Performance and analytics cookies: Collect anonymised data about how players navigate the Platform — pages visited, time on page, error events — to help jb99 identify and fix technical issues and improve user journeys.
- Functional cookies: Remember your preferences such as language selection, last-visited game category, and responsible gaming tool settings so that your experience is consistent across sessions.
- Fraud prevention cookies: Used to recognise devices associated with previous fraudulent or suspicious activity and to support multi-accounting detection.
jb99 does not use third-party advertising cookies or cross-site behavioural tracking cookies for the purpose of serving targeted advertisements on other websites.
You may manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will affect your ability to log in and use core Platform features. Disabling analytics cookies will not affect your ability to bet or play games.
9 Data Retention
jb99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory, and contractual obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration and identity data | Duration of Account + 5 years after closure | AML compliance and legal claims |
| KYC documents | Duration of Account + 5 years after closure | Regulatory and fraud prevention obligations |
| Transaction and financial records | Duration of Account + 7 years after closure | Financial record-keeping requirements |
| Betting and game history | Duration of Account + 3 years after closure | Dispute resolution and responsible gaming review |
| Customer support communications | 3 years from date of communication | Quality assurance and dispute resolution |
| Technical and usage logs | 13 months on a rolling basis | Security monitoring and performance analysis |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent for regulatory purposes |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual.
10 Data Security
jb99 implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:
- SSL/TLS encryption: All data transmitted between your device and the jb99 Platform is encrypted using industry-standard SSL/TLS protocols.
- At-rest encryption: Sensitive personal data stored in jb99's databases is encrypted at rest.
- Access controls: Strict role-based access controls ensure that only authorised jb99 staff can access personal data, and only to the extent required by their job function.
- Two-factor authentication (2FA): Available for all player Accounts and mandatory for jb99 administrative systems.
- Penetration testing and security audits: jb99's Platform undergoes regular security testing by independent specialists to identify and remediate vulnerabilities.
- Incident response: jb99 maintains a documented data breach response procedure. In the event of a significant breach affecting player data, affected players will be notified without undue delay.
No digital system is entirely immune from security risk. While jb99 takes all reasonable precautions to secure your data, we cannot guarantee absolute security. Players are encouraged to use strong, unique passwords, enable 2FA, and report any suspicious Account activity to jb99 support immediately via live chat.
11 Your Data Subject Rights
As a player whose personal data is processed by jb99, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the jb99 Data Protection team using the contact details in Section 16.
- Right of access: You have the right to request a copy of the personal data jb99 holds about you, together with information about how that data is used.
- Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. Minor corrections (such as contact details) can often be made directly through your Account settings.
- Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal or regulatory retention obligations (see Section 9).
- Right to restrict processing: You may request that jb99 temporarily suspend the processing of your personal data in certain circumstances, such as while a dispute about data accuracy is resolved.
- Right to data portability: You may request a machine-readable export of personal data you have provided to jb99, where processing is based on consent or contract performance.
- Right to object: You have the right to object to processing of your personal data where jb99 relies on legitimate interest as the legal basis, including profiling for responsible gaming monitoring purposes.
- Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
jb99 will respond to all verified data subject requests within 30 days. Where a request is complex or involves a large volume of data, this period may be extended by a further 30 days, and you will be notified accordingly. There is no charge for exercising your rights, except in cases of manifestly unfounded or excessive requests.
12 Children's Privacy
The jb99 Platform is strictly intended for adults aged 21 and above. jb99 does not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. Age verification controls are applied at the point of registration, and KYC verification is required where automated age screening is inconclusive.
If jb99 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted promptly and the corresponding Account will be permanently closed. Any deposits made by an underage player will be refunded, and any winnings generated will be voided.
If you are a parent or guardian and believe that a person under 21 in your care has registered an Account with jb99, please contact our support team immediately via live chat. We will investigate and take appropriate action without delay.
13 Marketing Communications
jb99 may send you promotional emails, SMS notifications, and in-platform messages regarding bonuses, new game releases, seasonal promotions (such as Eid, Pohela Boishakh, or IPL/BPL season offers), and Platform updates. Marketing communications are sent only to players who have opted in to receive them at the point of registration or subsequently via Account communication preferences.
You may withdraw your consent to receive marketing communications at any time by:
- Clicking the unsubscribe link included in every marketing email.
- Updating your communication preferences in your Account settings.
- Contacting jb99 support via live chat and requesting removal from marketing lists.
Withdrawal of marketing consent will not affect your ability to use the Platform, and jb99 will continue to send you transactional and service communications (such as deposit confirmations, withdrawal notifications, and account security alerts) regardless of your marketing preference, as these are necessary for the operation of your Account.
14 Third-Party Links
The jb99 Platform does not contain links to third-party websites for commercial or advertising purposes. Where links to third-party platforms appear — for example, links to game provider support portals or payment partner FAQs — jb99 is not responsible for the privacy practices or content of those third-party websites. Each third-party service operates under its own privacy policy, and players are encouraged to review those policies independently before providing any personal data to a third-party service.
15 Policy Amendments
jb99 reserves the right to amend this Privacy Policy at any time. The current version, as published at jb99.io/privacy-policy, is the governing version at all times. The effective date displayed at the top of this document will be updated whenever a new version is published.
Where amendments are material — for example, where we introduce a new category of data processing or a new category of third-party recipient — jb99 will notify registered players via their registered email address or via an in-platform notification prior to the change taking effect. Your continued use of the Platform following notification of a material amendment constitutes acceptance of the updated Privacy Policy. If you do not accept the revised Policy, you should close your Account by contacting jb99 support.
16 Contact & Complaints
For all data-related enquiries, requests to exercise your data subject rights, or complaints regarding jb99's data handling practices, please contact the jb99 Data Protection team using the details below:
- Email: [email protected] (plain text — not a clickable link)
- Subject line: Please use "Privacy Policy — Data Request" or "Privacy Policy — Complaint" so your message is routed to the correct team.
- Live Chat: Available 24 hours a day, 7 days a week via the jb99 Platform (BST, UTC+6).
- Response time: jb99 aims to acknowledge all privacy-related contacts within 2 business days and to provide a substantive response within 30 calendar days.
When contacting us about a data request or complaint, please include your registered Account username and the email address associated with your Account. This allows our Data Protection team to locate your records and respond accurately and efficiently.
Six Ways jb99 Protects Your Privacy
A concise summary of the core privacy commitments jb99 upholds for every player on the Platform.
Every page of the jb99 Platform is served over HTTPS with SSL/TLS encryption. All data you transmit — from login credentials to payment details — is protected in transit. jb99's encryption certificates are audited regularly to ensure they meet current security standards.
jb99 does not sell, rent, or trade your personal data to advertisers, data brokers, or any other third party for commercial gain. Your data is used exclusively to deliver the Platform's services, fulfil legal obligations, and keep your Account secure.
jb99 does not hold your data indefinitely. Each category of personal data is subject to a defined retention schedule, after which it is securely deleted or anonymised. Players may request confirmation of what data is held and when it is due for deletion.
As a jb99 player based in Bangladesh, you hold the right to access, correct, delete, restrict, and port your personal data, and to object to certain processing activities. All requests are handled by jb99's Data Protection team within 30 calendar days.
jb99 does not store full mobile banking credentials or bank account PINs. All financial transactions via bKash, Nagad, Rocket, and Upay are processed entirely within those providers' own secure environments. jb99 retains only the minimum transaction metadata needed for Account reconciliation.
jb99 sends promotional communications only to players who have explicitly opted in. You can withdraw your marketing consent at any time — via email unsubscribe, Account settings, or live chat — without any impact on your ability to continue using the Platform.
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